Frequently Asked Questions

How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
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Booking with Sunrise Ocean View is simple, secure, and hassle-free through our trusted partners: Booking.com, Expedia.com, TripAdvisor.com, and VRBO.com. Just browse our selection of properties on any Booking Platform, choose your preferred dates, and book your stay with confidence—all in a few easy steps.

At this time, we do not offer direct bookings through our website. However, we are actively working to introduce this feature soon. In the meantime, you can securely book your stay through our trusted partners: Booking.com, Expedia.com, TripAdvisor.com, and VRBO.com. Booking through these platforms ensures a seamless reservation process and access to their dedicated customer support services.

At Sunrise Ocean View, every property is designed for comfort and convenience, featuring high-speed Wi-Fi, fully equipped kitchens, and elegant furnishings. Many of our rentals also offer exclusive amenities such as swimming pools, fitness centers, and private beach access, depending on the location. For a complete list of amenities available at each property, please check the listing details when booking.

We accept bank transfers and credit card payments. The available payment methods will depend on the platform through which the booking is completed, and these options will be clearly displayed during the booking process.

Standard Rates

  • Guests are charged after check-in or check-out, depending on their verification status.
  • No upfront payment is required to confirm a booking, making this a flexible option for guests.

Early Booker Rates

  • Guests receive a 10% discount compared to standard rates.
  • Bookings must be made at least 45 days in advance, with the check-in date no earlier than 45 days from the booking date.
  • Guests must pay for the first night as a deposit at the time of booking to secure their reservation.
  • The remaining balance is due after check-in or check-out, offering flexibility while ensuring a commitment from the guest.
  • Guests may cancel their reservation free of charge up to 14 days before the check-in date. Cancellations made within 14 days of check-in will incur a charge for the first night’s stay.

Promotional Rates

  • Guests receive up to a 25% discount compared to standard rates.
  • Bookings must be made at least 90 days in advance, with the check-in date no earlier than 90 days from the booking date.
  • Full payment must be completed within 72 hours of booking to confirm the reservation.
  • Guests may cancel their reservation free of charge up to 14 days before the check-in date. Cancellations made within 14 days of check-in are non-refundable. This policy offers lower prices in exchange for a firm commitment to the stay
Before finalizing your booking, we encourage you to thoroughly review the property details, amenities, rental terms, and cancellation policies provided on the booking platform. This ensures you have all the necessary information to choose the perfect property for your stay.
Early check-in and late check-out may be available depending on the property’s availability. Please contact us via the booking platform’s chat or messaging system to make arrangements, and we will do our best to accommodate your request.
While viewing properties prior to rental is standard for long-term rentals, as a short-term rental business, we prioritize the privacy and comfort of our current guests. Therefore, we do not offer property viewings before check-in. To assist you in making an informed decision, detailed descriptions, high-quality photos, and guest reviews are available on the booking platforms.
Pet policies vary by property. While some properties are pet-friendly, others are not. Please review the specific property’s rules on the listing page, or contact us directly for additional confirmation to ensure your pet can stay with you.
In case of an emergency, dial 911 immediately. For non-urgent matters, our support team is available 24/7 and can be contacted at the number provided in your welcome email.
Yes, most of our properties provide free on-site parking. The number of parking spaces available will be detailed on the property listing page at the time of booking.
Yes, all our properties are equipped with high-speed Wi-Fi. The network name and password will be provided in your check-in instructions, ensuring you have reliable internet access throughout your stay.
Yes, all properties come with freshly laundered bed linens and towels. Additionally, we provide basic toiletries, including soap, shampoo, and toilet paper, so you don’t need to bring your own.
Yes, a mandatory cleaning fee of $300 is charged for all bookings. This fee ensures that the property is thoroughly cleaned and prepared before your arrival and after your departure.
No Parties: Parties or large gatherings are not permitted at any of our properties. No Smoking: Smoking inside our properties is strictly prohibited. Evidence of smoking will result in an additional cleaning fee of $500. Respect the Property: Guests are expected to treat the property with care and respect, just as they would their own home
If you have any special requests, such as additional amenities or specific needs, please contact us through the booking platform’s chat or messaging system. We will do our best to accommodate your requests and ensure a comfortable and enjoyable stay.
Check-in instructions, including property access details, will be provided to you via email five days before your arrival. This will include keyless entry codes or key pickup information, depending on the property.
If you have any special requests, such as additional amenities or specific accommodations, please reach out to us via the booking platform’s chat or messaging system. We’ll do our best to fulfill your needs and make your stay as comfortable and enjoyable as possible.
We truly appreciate your feedback! After your stay, you’ll receive an email from the booking platform with a link to share your review. Your insights help us enhance our services and guide future guests in choosing the perfect stay.

For general inquiries, please email us at rentals@sunriseoceanview.com or call us at +1 (386) 387-8384. For booking-related inquiries, we recommend contacting us directly through the chat or messaging system on the booking platform.

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