Frequently Asked Questions

How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.

Booking with Sunrise Ocean View LLC is simple and secure. All reservations are managed through Booking.com. Browse our collection, choose your dates, then complete your booking directly on Booking.com using their verified checkout.

Not yet. We do not accept direct website bookings. All reservations are handled securely on Booking.com, where you can view live availability, rates, photos, and guest reviews.

Every residence is prepared with hotel quality standards, including high speed Wi Fi, fully equipped kitchens, premium furnishings, fresh linens, and essential toiletries. Many properties also include access to amenities such as pools, fitness centers, rooftop terraces, or private beach access, depending on location. Please check the property listing for a full list.

Standard Rate bookings are processed on Booking.com. For Promotional and Non Refundable bookings, payment may be completed via a secure Stripe invoice or payment link issued by Sunrise Ocean View LLC. We accept major credit and debit cards. Stripe is encrypted and PCI DSS compliant.

Standard Rate

Payment Policy

  • No advance payment required: No payment is required at the time of booking.
  • Deposit: A deposit equal to the first night’s stay is automatically charged 5 days before check-in.
  • Balance: The remaining balance is charged on the check-in date.

Cancellation Policy

  • Free cancellation: Available up to 5 days before check-in.
  • Late cancellation: If canceled within 5 days of check-in, a cancellation fee equal to one night’s stay will apply.

Refund Policy

  • Refund eligibility: Refunds are applicable only when cancellation occurs at least 5 days before check-in.
  • Processing time: Refunds are processed by Sunrise Ocean View LLC within 1–3 business days after approval.
  • Bank timelines: Refunded amounts typically appear in the guest’s account within up to 5 business days, depending on the bank.
  • Non-refundable period: If canceled within 5 days of check-in, the first-night deposit is non-refundable.

Bookings Made Within 30 Days of Check-In

  • Deposit timing: The deposit is charged 5 days before check-in, or immediately at booking if reserved within 5 days of arrival.
  • Immediate non-refundable deposit: For bookings made within 5 days of check-in, the deposit becomes non-refundable once charged.
  • Balance charge: Remaining balance is charged on the check-in date.


Promotional Rate

Payment Policy

  • Discount: Guests receive up to 15% off the Standard Rate.
  • Deposit: A deposit equal to the first night’s stay is required within 30 days before check-in.
  • Balance: Remaining balance is charged on the check-in date.

Cancellation Policy

  • Free cancellation: Available up to 5 days before check-in.
  • Late cancellation: If canceled within 5 days of check-in, a fee equal to one night’s stay will apply.

Refund Policy

  • Eligibility: Refunds are available only for cancellations made at least 5 days before check-in.
  • Processing: Sunrise Ocean View LLC processes refunds within 1–3 business days after approval.
  • Bank timelines: Funds typically appear in the guest’s account within up to 5 business days.
  • Non-refundable period: Cancellations within 5 days of check-in result in the first-night deposit being non-refundable.

Bookings Made Within 30 Days of Check-In

  • Immediate deposit: The first-night deposit is charged at the time of booking.
  • Non-refundable deposit: If booked within 5 days of check-in, this deposit is non-refundable.
  • Balance: Charged on the check-in date.


Special Savings Rate

Payment Policy

  • Discount: Guests receive up to 35% off the Standard Rate.
  • Full payment: Required within 30 days before check-in to confirm the reservation.

Cancellation Policy

  • Free cancellation: Available up to 5 days before check-in.
  • Non-refundable period: Cancellations made within 5 days of check-in are non-refundable.

Refund Policy

  • Eligibility: Refunds apply only when cancellation occurs at least 5 days before check-in.
  • Processing: Refunds are processed by Sunrise Ocean View LLC within 1–3 business days.
  • Bank timelines: Funds typically reach the guest within up to 5 business days.
  • Non-refundable period: Cancellations within 5 days of check-in are non-refundable.
  • Courtesy change: One-time date change may be offered based on availability. No refunds issued.

Bookings Made Within 30 Days of Check-In

  • Immediate full payment: Full payment is charged at the time of booking.
  • Non-refundable payments: For bookings within 5 days of check-in, all payments are non-refundable.
  • Date changes: Courtesy date changes may be offered depending on availability.

Please review property details, amenities, rate type, and cancellation terms on Booking.com before you confirm. This ensures the home fits your needs and that you understand payment and refund rules.

Early check in or late check out may be available depending on turn times. Message us through your Booking.com reservation to request it. Unauthorized late check out that delays cleaning may incur a $300 fee.

We do not offer pre stay viewings in order to protect guest privacy. Listings include high resolution photos, full descriptions, and verified guest reviews on Booking.com so you can book with confidence.

Pet policies vary by residence. Some homes are pet friendly, others are not. Check the listing, or message us in your Booking.com reservation to confirm. Additional fees may apply for pet friendly homes.

For life threatening emergencies, dial 911. For non urgent issues, contact us 24,7 through your Booking.com message center, or use the phone number in your welcome email.

Most properties include complimentary on site parking. The number of spaces varies and is shown in each listing.

Yes, all residences include high speed Wi Fi. Network name and password are provided in your check in instructions.

Yes, every home is stocked with freshly laundered linens, towels, and essential toiletries, including soap, shampoo, and toilet paper.

Yes, a $300 cleaning fee applies to each booking. Some properties also require a refundable security deposit for damages or excessive cleaning. If no issues are found, deposits are refunded within 1 to 3 business days after check out, banks typically post funds in 5 business days.

  • No parties or events at any time.
  • No smoking indoors, a $500 cleaning fee applies for violations.
  • Respect the property, follow house rules, and observe posted occupancy limits.

Yes. Send requests through your Booking.com reservation, for example, parking needs, accessibility, infant items, or late check out. We will do our best to accommodate based on availability.

All homes offer self check in. Detailed instructions, access codes, and contacts are emailed about 3 days before arrival. Please make sure your Booking.com email is accurate and accessible.

Changes can be requested through Booking.com and are subject to availability and rate differences. Promotional and Non Refundable bookings may not allow changes after payment is completed.

You will receive an automated email from Booking.com with a link to share your review. Your feedback helps us maintain quality and helps future travelers choose the right home.

For general questions, email customer@sunriseoceanview.com or call +1 772 666 5515. For reservation specific issues, message us in your Booking.com reservation for the fastest support.

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