Privacy Policy

At Sunrise Ocean View LLC, we value your privacy and are committed to protecting your personal information. All reservations for our properties are processed exclusively through Booking.com, which collects and manages booking and payment information under its own privacy policy. We receive limited guest details from Booking.com to operate your stay, for example, contact and reservation information, and we handle that information responsibly and securely.

1. Information We Collect

We collect both personal and non-personal information necessary to provide and improve our services. Most guest data is collected through Booking.com, our exclusive booking partner.

A. Personal Information

• Name, email address, and phone number, provided when you make a booking or contact us.
• Payment information, processed securely by Booking.com, we do not store or process card details.
• Identification details, such as passport or ID number, when required by law for guest registration.
• Travel details, booking history, stay dates, and accommodation preferences.

B. Non-Personal Information

• Browser and device data, IP address, browser type, operating system, and device type.
• Usage data, pages visited, time spent on site, and interaction behavior.
• Cookies, small data files used to enhance website functionality and analytics.

2. How We Use Your Information

• Processing and managing reservations.
• Communicating with guests before, during, and after their stay.
• Providing check-in instructions and customer support.
• Improving our website, listings, and guest experience.
• Meeting legal, regulatory, and tax obligations.
• Sending important service updates or optional promotional communications, with your consent.

3. Legal Basis for Processing

For guests located in regions with privacy regulations such as the EU or UK, we process personal data when:

• You give consent, for example, to receive marketing communications.
• It is necessary to fulfill a booking or guest request.
• It is required to meet legal obligations, such as lodging and tax requirements.
• It serves our legitimate interests, such as improving services and ensuring security.

4. Data Handling and Security

All reservations and payments are managed through Booking.com, which securely processes personal and payment data. Any information shared with us is handled using industry-standard security practices, including encrypted communications and restricted access to authorized personnel only.

We may use trusted third-party systems, such as secure messaging or email platforms, to communicate with guests. No payment data is stored or processed by Sunrise Ocean View LLC.

5. How We Share Your Information

We only share data when necessary to operate our business or comply with the law:

• Booking.com, for processing reservations and guest communication.
• Service providers, such as cleaning, maintenance, or IT teams, limited to what is required for operations.
• Legal authorities, if required by law, court order, or government request.

We do not sell, rent, or trade personal data.

6. International Data Transfers

As a US based company, guest information may be transferred and stored in the United States. When data is shared across borders, we take reasonable measures to ensure it is handled securely and in accordance with applicable privacy laws.

7. Your Rights

Depending on your country or region, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct or delete information.
• Limit or object to certain processing activities.
• Withdraw consent for marketing or communications.

To exercise these rights, please contact us at customer@sunriseoceanview.com.

8. Data Retention

We keep personal data only as long as necessary to fulfill bookings, provide services, and meet legal and financial obligations. After this period, information is securely deleted or anonymized.

9. Cookies and Analytics

Our website uses cookies to improve functionality and understand visitor behavior. You can manage or disable cookies in your browser settings at any time. We may also use basic analytics tools to monitor website traffic and enhance performance, no personally identifiable information is shared with analytics providers.

10. Children’s Privacy

Our services are intended for adults over 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us to request deletion.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in operations or legal requirements. Any updates will be posted on this page, and continued use of our services indicates acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

Sunrise Ocean View LLC
2222 Colonial Rd, Fort Pierce, FL 34950
✉ customer@sunriseoceanview.com
✆ +1 772 666 5515